Terms of service
Terms of purchase (updated)
1. Preliminary information
These are the terms of purchase for MUN FERMENTS SL products, available in our online shop https://munkombucha.com/ (hereinafter, the "Site").
The purpose of the Site is to offer and advertise the sale of our kombucha products. Please read the terms of purchase carefully before carrying out any transaction.
2. Who are we?
Our company name is MUN FERMENTS SL, tax ID B55666630, with registered address at calle Herrera 58, 08301 Mataró (Spain). For any query, you can contact us at hola@munkombucha.com.
3. What can you buy in our shop?
Our online shop offers a range of kombucha products. For more information about our products, please visit our frequently asked questions section.
4. Food safety
At MUN FERMENTS SL, food safety is a priority. All our kombucha products are made following strict quality controls and complying with current food safety legislation.
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Certifications and regulations: our kombucha is produced in facilities that comply with the applicable food safety regulations, and we hold the certifications needed to guarantee the quality and safety of our products.
- Health Registration Number: No. RGSEAA 29.002876/B
- Organic certification by CCPAE: 5128-E
- IFS certification (International Featured Standards)
- High-quality ingredients: we use natural, organic ingredients to make our kombucha, ensuring that every bottle meets the highest quality standards.
- Safe production processes: we implement safe, controlled production processes to avoid any risk of contamination and to guarantee that our product is safe to drink.
- Nutritional information: all nutritional and ingredient information is set out on the labelling of our products, in compliance with European Union labelling regulations.
5. Our shipping
We ship to:
- Mainland Spain and the Balearic Islands.
- Portugal, France, Italy, Germany, Belgium, Luxembourg.
Our carrier is TIPSA. Delivery takes 24-48 hours (working days), Monday to Friday.
Shipping costs:
- Free for orders over €40 in mainland Spain.
- €4.90 for orders under €40.
- Rest of Europe: varies by country and the price is shown before you confirm the order.
6. How to buy
You can place a one-off order or start a subscription. Both options are available on our Site.
6.1 Placing a one-off order
To place a one-off order:
- Select the flavour and format you want.
- Add the product to your cart.
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Applying a discount coupon or redeeming points:
- If you have a discount coupon, you can apply it in the shopping cart.
- If you have accumulated between 100 and 150 loyalty points, you can redeem them for a discount coupon. For every 10 points redeemed, you get €1 off. You can redeem a minimum of 100 points (€10 off) and a maximum of 150 points (€15 off) per order.
- Coupons and discounts cannot be combined.
- Review your order in the shopping cart.
- Newsletter subscription: you can subscribe to our newsletter when confirming your order or from any page of our website.
- Accept the terms of purchase.
- Fill in your shipping details and payment information.
- Select the shipping method and proceed with payment.
- You will receive an order confirmation email.
6.2 Starting and managing a subscription order
To start a subscription:
- Select the pack and click "Subscribe".
- Choose the delivery frequency (30 or 60 days).
- Fill in your shipping and billing details.
- Select the payment method.
- You will receive a subscription confirmation email.
- Payment and security: by accepting the subscription terms, you also accept that SHOPIFY PAYMENTS will securely store your card in order to charge the subscription renewals.
6.3 What happens if I add a one-off product to my cart and also subscribe to a pack?
You can add one-off products to your cart along with a subscription. The one-off products will be sent with your first subscription order.
7. Can I cancel an order that has already been generated?
For one-off orders, a confirmed order cannot be cancelled. That said, we will try to accommodate your request. Contact us at hola@munkombucha.com.
For subscriptions, you can pause, bring forward or delay the order before the new subscription order is generated. Three days before renewal, you will receive an email telling you that the subscription will renew in three days. Once the recurring order has been issued, it cannot be cancelled.
8. Can I return the products?
Products can be returned within 30 days of receiving the order. If the reason is a problem with the quality of the product, the return will be at our expense. If the reason is unrelated to the quality or condition of the product, the buyer must notify us in writing and return the product to our facilities, bearing the transport costs.
9. What if there is a problem with my order?
If you receive an order in poor condition or with incorrect products, please contact us as soon as possible at hola@munkombucha.com or by calling +34 657985458 (hours: 9:00-17:30, Monday to Friday). Keep the parcel and the products, and take photos so the damage can be assessed.
10. How we look after our customers' data
Your data will be processed in accordance with our Privacy Policy, which you can consult on our Site. For any query about the protection of your data, contact us at hola@munkombucha.com.
11. Payment security
We use the secure SHOPIFY PAYMENTS platform to process all payments. MUN FERMENTS SL does not have access to the credit or debit card number used for payment. By accepting the subscription terms, you also accept that SHOPIFY PAYMENTS will securely store your card in order to charge the subscription renewals.
Points loyalty programme
1. Earning points
At MUN FERMENTS SL we offer our customers the chance to earn loyalty points on every purchase made in our online shop. Points are earned as follows:
- One-off purchases: for every euro (€) spent on a one-off purchase, you earn 1 loyalty point.
- User registration: if you register as a user on our website, you will earn points for every one-off purchase you make.
2. Redeeming points
Points earned can be redeemed on future purchases. The conditions for redeeming points are as follows:
- Redemption rate: for every 10 points earned, €1 can be discounted on a new purchase.
- Redemption limit: to apply a discount to a new order, a minimum of 100 points and a maximum of 150 points must be redeemed. Only one redemption per day is allowed.
- Exclusions: subscription purchases do not earn points, and points earned cannot be redeemed against a subscription.
3. Referring friends
Our loyalty programme also lets you earn extra points by referring a friend:
- Referral: when you refer a friend with your own link, if your friend places an order, you will both get 100 points.
4. Point notifications and tracking
Points earned and redeemed will be shown in your user account. You can check your points balance and transaction history at any time by logging in to your account.
5. Loyalty programme terms and conditions
MUN FERMENTS SL reserves the right to change the terms and conditions of the loyalty programme at any time, notifying users in advance through our Site. Points earned have no monetary value outside the loyalty programme and cannot be transferred or exchanged for cash. If misuse of the programme is detected, MUN FERMENTS SL reserves the right to cancel the points earned and the user's participation in the loyalty programme.
For any further questions about our points loyalty programme, please get in touch with us at hola@munkombucha.com.
Ambassador programme policy
1. Programme description
The Mūn Kombucha Ambassador Programme is designed for those who are passionate about our kombucha and want to share its benefits with others. By joining the programme, you can promote Mūn Kombucha and earn rewards for your recommendations.
2. Benefits of being an ambassador
- Exclusive news: you will be the first to hear all our news.
- Discount coupons: we will set up a discount coupon and a personalised link for you to share.
- Commissions: earn 10% in accumulating credit on every purchase made through your recommendations.
- Results tracking: you will be able to monitor your results and the impact of your recommendations on our platform.
- Redeemable rewards: redeem your earnings for Mūn Kombucha products or send us an invoice to receive the amount in cash.
3. How the programme works
- Share Mūn Kombucha with your audience using coupons or a personalised link.
- Build up credit with every purchase made through your recommendations.
- Redeem your credit for products or request a payment by sending us an invoice.
4. Sign-up process
- Fill in the form with your contact details.
- Personalise your coupon and affiliate link.
- Start recommending Mūn Kombucha and earning rewards.
5. Help and support
If you need help at any point, our team is available to assist you. You can write to us at hola@munkombucha.com and we will reply as quickly as possible.
Contact information
If you have any question, query or need assistance regarding our products or services, please get in touch with us through the following channels:
- Email: hola@munkombucha.com
- Customer service phone: +34 657 98 54 58
- Opening hours: Monday to Friday, 9:00 to 17:30 (CET).
- WhatsApp: +34 657 98 54 58
Types of enquiry:
- Product information: details about our kombucha products.
- Order status: information about the status of your order.
- Problems with your order: report any issue with your order.
- Returns and refunds: assistance with returns and refunds.
- Loyalty and ambassador programme: queries about our loyalty and ambassador programmes.
Information we need:
- Order number: for queries about a specific order.
- Full name: to identify your account and order.
- Description of the problem: details about the query or issue.
Before getting in touch, we recommend checking our Frequently Asked Questions (FAQ) section on our Site, where you will find answers to the most common questions.
We are here to help and to make sure your experience with MUN FERMENTS SL is an excellent one.