Privacy policy
Privacy policy
At MUN FERMENTS SL (hereinafter, "MUN FERMENTS"), we want to tell you how we protect the personal data you provide during your relationship with us, whether as a user of our website https://munkombucha.com/ (hereinafter, the "Site") or as a buyer of our products.
When you contact us by sending an email to hola@munkombucha.com, subscribe to our newsletter, register as a user or make a purchase on our Site, you accept our privacy policy and the details set out in this document. As a User (as described in the Legal Notice), you warrant that the information provided is true, accurate, complete and up to date, and you are responsible for any direct or indirect damage that may arise from failing to meet this obligation.
In accordance with Regulation (EU) 2016/679 of 27 April, the General Data Protection Regulation (hereinafter, "GDPR"), we provide you with the information about the processing of your data so that you can give us your consent validly. It is essential that you read the information below carefully.
What will we use your data for?
By providing us with your personal data when carrying out any of the actions mentioned, you accept that the data provided to MUN FERMENTS SL, with registered office at calle Herrera 58, 08301 Mataró (Spain), will be processed for the following purposes:
- To handle the reason for your enquiry or contact with us.
- To send you our newsletter.
- To manage our relationship with you as a customer.
The personal data you provide is used to carry out our projects and services, to comply with our legal obligations or on the basis of your consent. This data allows us to maintain our relationship with you and to manage, administer, deliver and improve our activities. Without it, we could not provide you with services.
Where there is a contractual relationship or you have given us your consent, we will send you information about our projects and services. If you do not want to receive information about us, or at any point wish to stop receiving it, you can tell us by sending an email to hola@munkombucha.com or by post to the address given above.
In order to offer you services in line with your interests and to improve your user experience, we will build a "user profile" based on the information you provide. You may object to this automated processing at any time.
We may contact you by email, WhatsApp and SMS, as set out in our Terms of Purchase.
What is our legal basis for processing your data?
The legal basis for processing your data depends on your role and how you interact with us:
- We need to process your personal information in order to provide you with services.
- Where you have given us your consent by ticking a consent box when completing a form.
- On the basis of legitimate interest, for the management of the company and our services, provided those interests do not override your rights.
Who may receive your data?
Your personal data will only be disclosed where we are required to do so by law or where you have given us your express authorisation. We work with companies that process your data on our behalf (hosting and email providers, courier companies, etc.), with whom we sign data processing agreements and from whom we require compliance with personal data legislation.
Will there be international data transfers?
We do not directly transfer your personal data outside the European Economic Area (EEA). However, some of the service providers we work with may be located outside the EEA. We make sure they meet the highest privacy and security standards, implementing safeguards recognised by the GDPR.
How long will we keep your data?
We will keep your data for as long as necessary to guarantee the provision of the service and to comply with our legal obligations. Personal data will be kept for as long as you maintain a relationship with us and remain subscribed to our Site; until you request removal and deletion of your data; and for a period of 6 years from the last confirmation of interest.
How do we safeguard your data?
We undertake to adopt the security measures necessary to prevent the modification, alteration, loss, processing or unauthorised access to your data, in accordance with the GDPR and Spanish Organic Law 3/2018. We maintain personal data protection security levels in line with current legislation.
How can you control the handling of your data?
You can exercise your rights of access, rectification, erasure, restriction of processing, data portability and objection by sending a written, signed request to hola@munkombucha.com or by ordinary post to calle Herrera 58, 08301 Mataró (Spain).
Exercising these rights is free of charge. The rights are described below:
- Access, rectification and erasure: you can consult your personal data by accessing your user account or through our contact channels.
- Objection: you can object to the processing of your data on grounds relating to your particular situation.
- Restriction of processing: you can request the restriction of the processing of your data.
- Portability: you can receive your personal data in electronic format.
- Withdrawal of consent: you can withdraw your consent at any time.
You have the right to lodge a complaint with the Spanish Data Protection Agency (https://www.aepd.es/).
Newsletter subscription and cancellation
Customers can subscribe to our newsletter when confirming their order or from any page of our website. By subscribing to our newsletter, they agree to receive regular communications with information about our products, promotions and news.
If at any point you wish to cancel your newsletter subscription, you can do so easily using the "Unsubscribe" button that always appears at the foot of each newsletter. You can also contact us at hola@munkombucha.com to request cancellation of the subscription.
Customer reviews
We collect reviews through the https://www.trustprofile.com platform.
If you leave a review through Trustprofile, you will be asked to provide a name and an email address. Trustprofile shares this information with us so that we can link the review to your order.
Trustprofile also publishes your name on its own website. In some cases, Trustprofile may contact you to ask for an explanation of your review. If we invite you to leave a review, we will share your name, email address and product information with Trustprofile. They use this information for the sole purpose of inviting you to leave a review. Trustprofile has taken appropriate technical and organisational measures to protect your personal data. (https://www.trustprofile.com/privacy-policy).
Trustprofile reserves the right to use third parties in order to provide the service. All the guarantees mentioned above regarding the protection of your personal data also apply to the parts of the service for which Trustprofile engages third parties.
Changes to the privacy policy
MUN FERMENTS reserves the right to amend this policy to adapt it to future legislative or case-law developments, informing users in advance through our Site. We recommend reviewing this page regularly to consult the most recent version.
Under no circumstances will these changes affect the choice made at the time your data was collected. If we wish to use your data in a way other than the one established, we will notify you by email and request your consent.
MUN FERMENTS reserves the right to terminate services for users who do not comply with the legal terms and conditions of use, or with current legislation.